Siwa Cushion

Shipping and Return Policy

Do you deliver?

Yes, we deliver all over Egypt and we ship internationally.

How long does it take to receive my item?

Within Egypt 4-6 business days

Internationally 7-14 business days

Which shipping companies do you use?

Within Egypt we use Bosta

For international shipping we use DHL

Can I pay Cash on Delivery?

Within Egypt, yes we do.

Internationally unfortunately not, because our courier does not accept it

What is you return and exchange policy?

Within Egypt you have 14 days to return or exchange an item

Outside of Egypt we have a no return or exchange policy

FAQs

How do I order one of your products?

We would love it if you came to visit one of our store locations in Egypt to see our whole collection. 

If you are unable to, you may order here through the website.

I’ve seen something on Facebook/Instagram but you don’t have it on the website.

If there is something that you have seen on our social media that isn’t on the website, get in touch by chat, Facebook, Instagram or email and we will try and get the item for you. 

The item I want is out of stock. What should I do?

Give us your contact information and we will let you know when it becomes available again.

How do I pay?

If you are in Egypt you can pay by credit card or cash on delivery. If you are an international customer you can pay by card only. 

Will my item look exactly like the picture?

No, all of our items are handmade and unique. No two items are exactly the same.

What materials do you use?

For Shawls: We use 100% Egyptian cotton, wool and Indian cashmere.

For Wallets and Bags: We use 100% Egyptian cotton, genuine Egyptian leather and, when specified, vegan leather. 

If we haven’t answered all your questions, please contact us by chat, Facebook messenger, Instagram DM or email. We love hearing from you :)